http://www.woodenbrain.com/support/faq.htmlWBC FAQ2015-12-02T16:09:38.573-05:00Are you products compatible with OS X El Capitan?http:/www.woodenbrain.com/support/faq_files/Are_you_products_compatible_103.html2015-12-02T16:09:38.573-05:00
Our products have all been tested for basic functionality with OS X El Capitan. All products that worked with Yosemite still work with El Capitan. That said, we are aware of some minor compatibility issues that we intend to address in the near future.
FaqMakerAre you products compatible with OS X Yosemite?http:/www.woodenbrain.com/support/faq_files/Are_you_products_compatible_102.html2014-10-16T09:22:07.971-04:00
All of our shareware and most of our freeware applications are compatible with OS X Yosemite. On Oct 16, 2014, <a href="../(null)/(null)" target="self" title="Blog:Re-signed, not resigned, and more">we released resigned versions</a> of the following applications: CaliBrate, Cast Away, iDupe, MoveTunes, OmniGrowl, Osiris, and ThinkArch. At that time the versions were identical to the last released version of each application, except for being resigned to conform to new GateKeeper requirements. All tested compatible with Yosemite. For details and updates, please see the <a href="../support/code-3/yosemite.html" target="self" title="Yosemite">Yosemite compatibility chart</a>.
FaqMakerAre you products compatible with OS X Mavericks?http:/www.woodenbrain.com/support/faq_files/Are_you_products_compatible_101.html2013-10-25T11:46:31.742-04:00
Mavericks updates are available for some applications. Others are currently being tested but final confirmation of compatibility should be ready shortly. Definitive confirmation is posted on this <a href="../support/code-2/mavericks.html" target="self" title="Mavericks">Mavericks compatibility chart</a>. Most applications that were compatible with Mountain Lion will be compatible with Mavericks as well. All products will require the Mavericks retail (public) release.
FaqMakerWill your products work with both PowerPC Macs and Intel Macs?http:/www.woodenbrain.com/support/faq_files/Will_your_products_work_with_bo.html2013-05-03T15:43:58.859-04:00
Most of our shareware products are universal binaries which will run on both architectures.<br /><br />We have endeavored to continue to support PPC Macs as long as possible. Unfortunately, we have needed to drop PPC support for OmniGrowl.<br /><br />OmniGrowl <a href="http://www.woodenbrain.com/sw/OmniGrowl/OmniGrowl-445.dmg" target="self">version 4.4.5</a> is the last PPC compatible version. OmniGrowl 4.5 (intel only) was released Sept. 25, 2012.
FaqMakerWhat older OS X cats do they play with?http:/www.woodenbrain.com/support/faq_files/What_older_OS_X_cats_do_they_pl.html2012-09-25T06:14:00.344-04:00
WBC will continue to support older OS versions as long as Apple's developer tools make it possible to do so, and as long as we continue to have the ability to test those versions.<br /><br />Currently most of our featured products are supported on Tiger (10.4), Leopard (10.5), Snow Leopard (10.6), and Lion (10.7), unless otherwise noted below or on the product page.<br /><br />The days of the Tiger and Leopard are numbered. Since Snow Leopard, Tiger and Leopard have become increasingly difficult to support using Apple's Developer Tools. With Lion, this has become even more the case. While we will continue build our software for Tiger and Leopard, we no longer have a testing platform available. In other words, Tiger and Leopard support are theoretical.<br /><br />If there is a another download button below the trial download button for a separate older version, mouse over it for details. <br /><br />Otherwise, use these download links:<br /><br />The last Tiger, Leopard, and PPC compatible version of OmniGrowl is <a href="http://www.woodenbrain.com/sw/OmniGrowl/OmniGrowl.dmg" target="self">version 4.4.5</a>.<br />The last Panther-compatible version of iDupe is <a href="http://www.woodenbrain.com/sw/iDupe/iDupe-253.dmg" target="self" rel="external">version 2.5.3</a>.<br />(Those on Tiger or Leopard may find version 2.5.3 to be quite stable also.)<br />The last Tiger-compatible version of CaliBrate is <a href="http://www.woodenbrain.com/sw/CaliBrate/CaliBrate-1.5.dmg" target="self" rel="external">version 1.5</a>.<br />The last Tiger and DEVONThink Pro 1.x compatible version of DevonSync is <a href="http://www.woodenbrain.com/sw/DevonSync/DevonSync-124.dmg" target="self" rel="external">version 1.2.4</a>.<br />The last Panther compatible version of Cast Away is <a href="http://www.woodenbrain.com/sw/Cast%20Away/Cast%20Away-282.dmg" target="self" rel="external">version 2.8.2</a>.<br />
FaqMakerAre your product compatible with OS X Lion?http:/www.woodenbrain.com/support/faq_files/Are_your_product_compatible_101.html2012-07-12T09:50:01.491-04:00
Lion testing is complete. Most products are compatible. Definitive confirmation is posted on this <a href="../support/lion.html" target="self" title="Lion">Lion compatibility chart</a>.
FaqMakerAre you products compatible with OS X Mountain Lion?http:/www.woodenbrain.com/support/faq_files/Are_you_products_compatible_wit.html2012-07-12T09:49:28.036-04:00
Mountain Lion updates are available for most applications. Most applications that were compatible with Lion will be compatible with Mountain Lion as well. However, they all need to be singed for <a href="http://www.apple.com/osx/what-is/security.html" target="self" rel="external">Gatekeeper</a>, a process which is nearly complete. All products will require Mountain Lion developer preview 3 or higher for Mountain Lion support. Definitive confirmation is posted on this <a href="../support/code/mountainlion.html" target="self" title="Mountain Lion">Mountain Lion compatibility chart</a>.
FaqMakerAre your product compatible with OS X Snow Leopard?http:/www.woodenbrain.com/support/faq_files/Are_your_product_compatible_wit.html2012-06-16T07:44:48.565-04:00
Snow Leopard testing is complete. Most applications have been updated or work just fine. Definitive confirmation is posted on this <a href="../support/snow_leopard.html" target="self" title="Snow Leopard">Snow Leopard compatibility chart</a>.
FaqMakerHow long does it take to get an answer from support?http:/www.woodenbrain.com/support/faq_files/How_long_does_it_take_to_get_an.html2010-12-17T16:17:36.752-05:00
Believe it or not, this isn't my full time job. If it were, watch out, I'd have to rob you to eat. Anyway, I answer support e-mails as soon as I can, often the same day. However when things get nuts, it might take a while. Some messages do get spam filtered – if you never get a response try sending again from a different e-mail address, or else use the <a href="../support/contact.php" target="self" title="Contact">contact form</a>. (But please be sure to answer the spam question correctly if you do. Hint: You're living and breathing or speak Spanish or Japanese and are not artificial intelligence or code.)
FaqMakerHow can I tell what version I'm using or downloading?http:/www.woodenbrain.com/support/faq_files/How_can_I_tell_what_version_Im_.html2010-12-17T16:13:35.387-05:00
The most recent version will always be the one linked on the product page. There is a version history link on the product page, too. If you've already downloaded it, you can look at the Finder info or the about box, etc. <a href="http://www.macupdate.com/" target="self" rel="external">MacUpdate</a> will also always list the most recent version.
FaqMakerWhy didn't you thank me for my payment or donation?http:/www.woodenbrain.com/support/faq_files/Why_didnt_you_thank_me_for_my_p.html2010-07-20T14:36:43.847-04:00
Ok, we're thanking you now! Thank you for your support. If you pay or donate via Kagi, you should get a confirmation from Kagi that has a thank you message. If you pay or donate via PayPal, you will just get a generic confirmation of payment received message. After you pay or donate from this site via PayPal, you should also be redirected to a thank you page after a few seconds. Most of the time you should also get another thank you message from Wooden Brain Concepts directly, but an occasional payment might fall through the filter cracks or get spam blocked, etc. Sometimes also the reply messages bounce back because of your spam filters.
FaqMakerHow do I make the nag reminders go away on some products?http:/www.woodenbrain.com/support/faq_files/How_do_I_make_the_nag_reminders.html2010-07-20T14:36:09.854-04:00
As explained above, payment is required if the product is shareware. Once you have paid, for most products you can click a box that says "I Paid" to make the nags go away. This should be located either on the info or the settings tab for paned applications. In some cases it's a bit more tricky but all will be explained when you pay.
FaqMakerWhy don't you use serial numbers for shareware?http:/www.woodenbrain.com/support/faq_files/Why_dont_you_use_serial_numbers.html2010-07-20T14:35:36.299-04:00
Wooden Brain Concepts believes in the spirit and principle of shareware. Digital media, including software, has negligible manufacturing costs at the margins. That is, once it is produced, it makes no difference whether there are one or one billion copies out there. Aside from the negligible costs of bandwidth, web hosting, etc., and factoring some portion of the equipment used for development, the value of a software product is almost entirely in time. I would like to be compensated for my time. I do not want to spend more of my time doing things like monitoring license codes and chasing around pirates and so forth.<br /><br />Therefore, all of our current software is freeware, donationware, or unrestricted shareware. This means there are no serial numbers on our shareware.
FaqMakerWhere's the manual?http:/www.woodenbrain.com/support/faq_files/Wheres_the_manual.html2010-07-20T14:33:37.881-04:00
WBC does our best to provide detailed instructions for our products. If no documentation file is provided in a given distribution, there will be an info screen within the application. Remember, if all else fails, read the manual!
FaqMakerWhere did the name Wooden Brain Concepts come from?http:/www.woodenbrain.com/support/faq_files/Where_did_the_name_Wooden_Brain.html2010-07-20T14:30:51.607-04:00
It is a reference to a passage of "The Fetishism of the Commodity and its Secret," which is a section of <em>Capital</em> by Karl Marx:<br /><br />A commodity appears at first sight an extremely obvious, trivial thing. But its analysis brings out that it is a very strange thing, abounding in metaphysical subtleties and theological niceties... It is absolutely clear that, by his activity, man changes the forms of the materials of nature in such a way as to make them useful to him. The form of wood, for instance, is altered if a table is made out of it. Nevertheless, the table continues to be wood, an ordinary, sensuous thing. But as soon as it emerges as a commodity, it changes into a thing which transcends sensuousness. It not only stands with its feet on the ground, but, in relation to all other commodities, it stands on its head, and evolves out of its wooden brain grotesque ideas, far more wonderful than if it were to begin dancing of its own free will...
FaqMakerI mistakenly paid for your software but I'm a Windows user and I didn't know it was Mac only. Can I get a refund?http:/www.woodenbrain.com/support/faq_files/I_mistakenly_paid_for_your_soft.html2010-07-20T14:30:02.648-04:00
Refunds will not be issued for this reason because the platform is clearly specified and because handling these requests is both time consuming and costs us transaction fees. Each product page shows the platform, usually Mac-only, directly underneath the Buy Now button. All over this site are plenty of other indications that WBC is a Mac-oriented developer.<br />This policy was not an easy one to make, and we regret having to leave buyers unsatisfied. However, it was made because the rationale for pricing the software low is that there is no overhead in managing licenses and payments. WBC software is released under an honor system. It is up to the buyer to pay when satisfied. (Note that this is not an atypical policy for software which cannot be returned. Apple's iTunes App Store is a case in point.)<br />Windows users, please don't assume because something is called "software" that it will run on your proprietary operating system. Please always check system requirements.<br />Of course, please feel free to give the product to a friend who has a Mac.
FaqMakerIs there a Windows version of... ?http:/www.woodenbrain.com/support/faq_files/Is_there_a_Windows_version_of_.html2010-07-20T14:28:42.941-04:00
With a couple of exceptions, our software is for Mac OS X. We have no plans to develop or port for Windows. If you are a Windows developer who wants to port our software, feel free to contact us. You'll make millions! <a href="../products/homebuydb/homebuydb.html" target="self" title="HomeBuyDB">HomeBuyDB</a> has been released for Windows beginning with version 1.1. There is a Windows version of <a href="../stuff/graveyard.html" target="self" title="Graveyard">PocketCites</a>, but support for it is no longer available. If you are looking for a Windows product like <a href="../products/idupe/idupe.html" target="self" title="iDupe">iDupe</a>, try <a href="http://www.markelsoft.com/" target="self" rel="external">Dupe Eliminator for iTunes</a>.
FaqMakerWhat is the license agreement?http:/www.woodenbrain.com/support/http://www.woodenbrain.com/support/wbc_eula.html2009-02-08T17:25:08.680-05:00
answer
FaqMakerCan I try the software before I buy it?http:/www.woodenbrain.com/support/faq_files/Can_I_try_the_software_before_I.html2009-02-08T15:20:07.295-05:00
Yes, of course. In fact, we strongly encourage you to do so. As above, just click the download link on the product page. See below for the shareware policy.
FaqMakerWhat is the difference between freeware, donationware, and shareware?http:/www.woodenbrain.com/support/faq_files/What_is_the_difference_between_.html2008-07-16T06:39:04.374-04:00
What are these nebulous things? Freeware is software that is just put out there with absolutely no expectation of being compensated. Any donations for freeware are treated like gifts, with gratitude. Donationware is put out in the spirit that if you use it regularly, you should make a donation, but it is not required. We just may sneer at you after a while. Shareware is released with the understanding that if you continue to use it, you will pay the asking fee. You are in fact buying the product, We're just not policing you.
FaqMakerWhat about agitprop marketing for our sensuous times™?http:/www.woodenbrain.com/support/faq_files/What_about_agitprop_marketing_f.html2008-07-15T05:16:26.162-04:00
We're not sure what this means, to be be honest. It just feels so right. But we'd be thrilled to discuss it at length on <a href="../(null)/(null)" target="self" title="Forum">the forums</a>!
FaqMakerWhat happened to the Gallery of Whatever?http:/www.woodenbrain.com/support/faq_files/What_happened_to_the_Gallery_of.html2008-07-12T13:20:47.515-04:00
Sadly, after shaving, the stubble got lost down the drain. But here's <a href="http://www.woodenbrain.com/index-fun.html" target="self">its ghost</a>, for our comrades and curiosity seekers.
FaqMakerThe product is not working. How do I get a refund?http:/www.woodenbrain.com/support/faq_files/The_product_is_not_working_How_.html2008-07-12T09:58:23.681-04:00
We're truly sorry you're not happy with your purchase. As explained above, the reason we can keep prices as low as they are is because we aim to maintain zero overhead for what for a bigger company would be a sales department. It is expected that you pay only after you're satisfied. If for some reason the product doesn't work as you expected when you purchased it, we will try our utmost to fix it with your co-operation. In fact your co-operation in squashing bugs also helps keep prices low: you help us improve the product. In the unlikely event that a bug cannot be fixed in a reasonable amount of time after working with you, we will happily refund your purchase.
FaqMakerDo you provide support by e-mail?http:/www.woodenbrain.com/support/faq_files/Do_you_provide_support_by_e-mai.html2008-07-12T07:24:20.869-04:00
We're happy to provide e-mail support to our customers. For better tracking, please send the first e-mail via this web site's <a href="../support/contact.php" target="self" title="Contact">contact form</a>. If you prefer to e-mail directly, just send it to <img src="http://www.woodenbrain.com/Images/wbcemail.gif">. Please provide accurate information, and logs when appropriate. Many products have a menu option to copy logs to the clipboard. Some have a debug mode in the Help menu which provides more log details and saves to the Console log.
FaqMakerWhy did you just use "I" instead of "we"?http:/www.woodenbrain.com/support/faq_files/Why_did_you_just_use_I_instead_.html2008-07-11T16:43:24.316-04:00
You got me. WBC is a one-man show, but, like others in the shareware cottage industry, we use the royal we (whenever it makes sense to do so) because it sounds more important.
FaqMakerI am a developer. Can I use use your shareware in trade for a licensed copy of my software?http:/www.woodenbrain.com/support/faq_files/I_am_a_developer_Can_I_use_use_.html2008-07-11T16:42:24.378-04:00
Gladly! We are always grateful for licensed copies of your software in lieu of payment for ours. Now that's what we call exchange!
FaqMakerI paid, now how do I register?http:/www.woodenbrain.com/support/faq_files/I_paid_now_how_do_I_register.html2008-07-11T16:40:09.713-04:00
See the three questions and answers below.
FaqMakerI bought your software, when will I receive it or how do I download it?http:/www.woodenbrain.com/support/faq_files/I_bought_your_software_when_wil.html2008-07-11T16:10:04.325-04:00
All software can be freely downloaded simply by just clicking the download link on the product page. That's it.
FaqMaker