Believe it or not, this isn't my full time job. If it were, watch out, I'd have to rob you to eat. Anyway, I answer support e-mails as soon as I can, often the same day. However when things get nuts, it might take a while. Some messages do get spam filtered – if you never get a response try sending again from a different e-mail address, or else use the
contact form. (But please be sure to answer the spam question correctly if you do. Hint: You're living and breathing or speak Spanish or Japanese and are not artificial intelligence or code.)
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